Our Guarantee to You
We guarantee to follow the terms of our rental agreement and provide you with a textbook that matches your order. The books you receive may be hardback or paperback at the discretion of TextbookRentalStore.com and depending on availability from our suppliers at the time of rental. Books may also be an instructor's version if it is determined by TextbookRentalStore.com and our suppliers that the instructor's version is identical to the student version (besides instructor comments). Books will be in new or acceptable used condition depending on availability at the time of rental. Our policy is to rent only US Edition textbooks. Unlike many online booksellers, we guarantee our books to be US Editions.
Supplemental materials, such as student access codes, CD ROMs, or supplemental workbooks are not guaranteed to come with your books. Although we strive to find books which include all their supplements, many such materials are one-time use and are not available through our suppliers. Be sure before you order that you either have access to these supplements or that you don't truly need them for your class.
Refund and Return Policy - Our 30 Day Guarantee
Any book returned within 30 days of the order date will receive a 100% refund. Pretty simple. No hassles. No worries. Books must be returned to your bookstore within 30 days of order placement to qualify.
Quoted Rental Prices
Rental prices are subject to change at any given time; however, once you have added a book to your shopping cart, the price will remain the same throughout the checkout process. If you leave our website, the rental price may change by the time you return.
Errors in Quoted Prices TextbookRentalStore.com reserves the right to cancel any order that results from an error in pricing such as erroneous information from our suppliers or a typographical error. If TextbookRentalStore.com discovers an error in pricing, we will contact the renter immediately upon discovery to resolve the situation.
Returning Books at the End of Your Rental Period
When you're done with the book, take it to the bookstore and drop it off. Be sure to login to your account online here and print off a packing slip to include inside the front cover of your book. If you have multiple books, just include your packing slip in one of the books. It would be crazy to drop your book off without the packing slip. Our cashiers are smart, but not psychic. The packing slip insures your account will be cleared properly by bookstore staff.
Rental Periods
We have structured our rental periods to fit your needs with some standard rental periods, and a pick your own return date feature which makes renting 100% flexible to your schedule. We have also incorporated, at no extra charge, a 15 day grace period which allows you to rent your books early or hold on to them longer in the case of a later than normal final exam. Each rental period and our grace period are discussed in detail below.
Grace Period
All of our rental periods come with a 15 (fifteen) day grace period. We've been in your shoes. Sometimes you would like to get your books early, or you need to take a make-up final exam. Our 15 day grace period allows you the flexibility to hold on to the book long enough to get you through to the bitter end. Don't hesitate to use it. That's why it's there! The grace period applies to all of the rental periods below (for example, the 130 day rental period gives you 145 days to get the book back to our warehouse). The grace period does NOT apply to rental extensions.
Semester (130 days)
This rental period was designed for students attending full semesters. All textbooks rented under this rental period must be returned to our warehouse 145 days from the day your books were rented, See how easy the return process is in the "Return Your Books" section below.
Quarter (85 days)
This rental period is used mainly by students on quarters or in a Master's program. All textbooks rented under this rental period must be returned to our warehouse 100 days from the day your books were rented. See how easy the return process is in the "Return Your Books" section below.
Summer (55 days)
This rental period is used mainly by students taking summer courses or those taking intense (condensed) courses year round. All textbooks rented under this rental period must be returned to our warehouse 70 days from the day your books were rented. See how easy the return process is in the "Return Your Books" section below.
Extensions
We offer 15 and 30 day extensions if you find yourself needing to keep your book just a bit longer. Extending your rental period is easy. Simply access your account, choose the amount of time to extend, and checkout. Your account will be updated to show the new due date.
Re-Renting
If you need to retake a class you can re-rent your book for 30% less than the original rental price. This still saves you big time over purchasing it. Simply access your account, select the "Extend my rental period" button and continue the checkout process. Your account will be updated to show the new due date.
Buying Your Book
If you decide you want to keep your book forever, simply access your account and select the book(s) you wish to buy and click the "buy and keep my books" box on the left hand side of your screen. The amount to buy and keep your book(s) is the difference between what you already paid in rental fees and the value of the book. If you decide to purchase the book, simply complete the checkout process. Your account will be updated to show the new status. This is why renting is truly risk free.
Books not Returned on Time
We will do our best to make returning your books simple and easy. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, you will be notified via email that your card will be charged for a 15 day extension of your non-returned book(s). If your book(s) are not returned after one automatic extension, you will be charged the difference between the rental fees already paid, and the purchase price of the book. The value of the textbook is determined to be the value of the book at the time it was initially rented; not the value at the time the card is charged.
Ownership
Books rented from TextbookRentalStore.com are the property of TextbookRentalStore.com . At no time during the rental period does the renter obtain ownership of the books unless purchased according to the terms above.
Damaged, Lost, or Stolen Books and our Loss / Damage Protection Program
TextbookRentalStore.com is liable and responsible for the condition of rented textbooks only until they are received by the renter at the onset of the rental period. At the time of initial receipt, you, the renter, take full responsibility for the textbook. If textbook is lost, stolen, or damaged beyond reasonable use (cover ripped off, pages torn out, excessive water damage, etc.) renter will be responsible to either replace textbook with textbook in similar condition, or be charged the full value for the textbook. TextbookRentalStore.com understands normal wear and tear on a textbook. Even highlighting is permitted. Excessive damage is any damage that would prevent another student from being able to reasonably use the book and obtain full learning value from it. Our unique loss / damage protection program affords you peace of mind while renting your books. Protected books are covered against theft, loss, or damage. See Loss / Damage Protection Program below.
Loss / Damage Protection Program
Our Loss / Damage Protection program offers you peace of mind at an incredible value. If you select the protection option during final checkout, should your book become lost, stolen, or damaged beyond reasonable use, we will promptly send you a placement copy (if you still require the use of your book), or waive the full purchase fee. When you protect your books, you can worry about your studies, not your books. See our Example and Terms and Conditions below.
Example: A book that rents for $55 has a value of approximately $137. If this book was not protected and needed to be replaced, the student would be charged an additional $82. With the loss / damage protection however, the student would pay only a fee of $13.75 (fee is equal to 25% of the rental price) saving the student $68.25.
Terms and Conditions
Loss / damage protection is optional. Books can only be protected at the time of initial rental. The loss / damage protection price varies based on the book. Books not protected will be subject to TextbookRentalStore.com's terms for replacing lost, stolen, or damaged textbooks according to the Rental Agreement. Protection period for the covered books is for the term of the rental and grace period only. Protection will not transfer to any other book, including replacement book, unless it is also purchased on the replacement book at time of replacement. A fee in the amount of 25% of the rental price must be paid via credit card at time of any loss or damage claim. Protection only covers rented textbooks against loss, theft, or damage which deems the book unusable and invaluable to future renters . TextbookRentalStore.com reserves the right to decline loss / damage protection to customers if instances of fraud or misuse are detected. Customers are encouraged to keep a copy of their receipt as it displays which books are insured. Any claim must be made via email to
bearnecessities@TextbookRentalStore.com . Please submit your order number and ISBN or title of the book you are making claim against. Claims are processed within 24-48 hours excluding weekends and major holidays.
Cancellations
Orders are processed through TextbookRentalStore.com in a super timely manner. If you need to cancel an order for any reason, you must contact TextbookRentalStore.com IMMEDIATELY by emailing
bearnecessities@TextbookRentalStore.com and requesting a cancellation. If the book has already shipped, you will need to simply return it for a full refund. Most books are irreversibly processed within about 20 minutes.
Changes
TextbookRentalStore.com reserves the right to change its service policy, rental agreement, privacy policy, or terms of use at any time without any prior notification. Please review all of our terms of agreement and policy pages frequently.
